A significant transformation is happening in P&C claims, fueled by the pandemic and the need to digitally transform the way business is conducted. Many insurers are enhancing their digital FNOL capabilities or, in some cases, putting them in place for the first time. Moreover, evolving digital ecosystems are leading to a cascade of new solutions and opportunities across the claims lifecycle. As a result, the ingestion of digital data in many formats provides new opportunities for automation as well as new insights through AI technologies. In this session, we’ll explore the implications of this rapid transformation through use cases and insights on the future of claims.