Welcome back to Connections 2021! Here you can review top presentations from our most recent user conference.


The opening session of Connections 2021 features seven top Guidewire executives speaking about the latest Guidewire platform successes and developments. Watch these replays:


These 18 essential sessions highlight Dobson, the latest release of Guidewire Cloud Platform. You’ll learn about the new features, components, and enhancements that make it easier for insurers to move to Guidewire Cloud, make informed decisions, increase profitability, and innovate with new products and services that increase customer satisfaction.


Power Insurance Innovation

CEO Mike Rosenbaum opens Connections with an overview of the state of the industry during these quickly changing times, and he describes how the Guidewire platform enables insurers to  innovate and engage with their customers in completely new ways.


Next Horizon: Gore Mutual Reaches Transformation Milestone with New Operating Model

Next Horizon is no longer a journey but a reality. Fueled by its investments in talent and technology, Gore Mutual Insurance Company’s bold strategy to transform its business operations from a mid-size, regional carrier to a national scale, purpose-driven, digitally-led insurer is ahead of schedule. Gore Mutual continues to transform complicated systems and processes that […]

Gore Mutual: A Transformation for the Record Books

As the oldest insurance company in Canada, Gore Mutual has had to navigate many changes and “transform” many times over its history of 180+ years. The transformation the company is making right now? It’s repositioning itself as a purpose-driven, digitally led insurer. This isn’t easy. In this session, Gore Mutual leaders explain how they’re doing it.

Guidewire Innovation Chronicles

Now in its 14th year, the Innovation Awards aim to recognize customers that are innovating in specific ways to improve efficiency, go-to-market strategy, or customer service and engagement. Join us to celebrate this year’s Innovation Award winners as they share how their innovative projects—leveraging Guidewire products—have led to business and IT benefits.

Aviva Italy’s Journey to Become a Top P&C Player

Vittorio Giusti, Lorenzo Chiofalo, and their colleagues tell Aviva Italy’s holistic story about their journey to become one of the top players in the Italian P&C industry. As one of the top five players in the Italian life insurance industry, the company developed the same ambition for its P&C business, where its market share currently is 1%. Rethinking insurance outside in from the customer’s perspective and applying a greenfield approach, together with Guidewire’s rapid product design methodology and product, Aviva Italy brought to market within four months a new line of business with customer-centric digital capabilities.

Hear from people at Aviva Italy how this initiative is helping them to advance toward their goal, and learn from Vittorio Giusti about the future of P&C insurance in Italy and globally.

Filter Breakouts

Getting Ready for Go-Live with Guidewire Cloud

The CoreConnect program at EMC Insurance Companies includes PolicyCenter, ClaimCenter, BillingCenter, ProducerEngage, and DataHub as well as other new and legacy technology components. As we move into spring, we’re well into system integration testing and about to start user acceptance testing. In addition to ensuring that the new system is implemented with high quality and resiliency to meet our business requirements, we’re also getting our people, organization, and partners ready as well. In this session, we provide an update on our digital transformation progress as we to prepare to go live on Guidewire Cloud.

Innovating Product Development at Amica

This Sollers Consulting and Amica joint session explores Amica’s journey from a complex multi-department product development and pricing process to a streamlined and consolidated platform using Guidewire PolicyCenter 10 and Guidewire Rating Management. We also outline Amica’s future goal to empower business users through complementary Guidewire technologies, such as Advanced Product Designer and Guidewire Predictive Analytics.

MEM’s Journey to Create Great User Experiences

With a user-centered design process and iterative user feedback, MEM has launched customer- and producer-facing portals using Guidewire Digital solutions and the new Guidewire Jutro design system and UI framework.

ConTe.it Special: Driving Business Innovation

With the direct insurance channel struggling to take off in Italy, ConTe.it wanted to create a way for agents to keep up with its growth ambitions. It found the ideal platform with Guidewire Digital and its ProducerEngage application, which offered the capabilities to launch a MVP of the new ConTe.it Special channel. This is the story of how—in only six months from Inception to go-live—ConTe.it was able to add a new product tailored to agents’ commercial needs by deploying Guidewire Digital.

Vertafore and Nationwide: Reimagining the Future

Modernization is no longer the future—it’s today. Insurers are using technology to push the envelope of what’s possible and working with their agency partners to drive new ways of doing business in a new ecosystem. Join us to hear how Vertafore is enabling Nationwide to reimagine the agent experience: from streamlining personal and commercial submissions to harnessing the power of data and analytics to transforming distribution management.

Smart Claims Assignment: The Amica Story

Do you struggle with the initial assignment of the right claim to the right personnel? Would you like to improve claims customer service and process efficiency? Do you have predictive models ready to be operationalized, but they’re sitting on the shelf? If so, Guidewire Analytics can help.

In this discussion, you will hear from Amica Mutual Insurance on how they are taking advantage of Guidewire Predictive Analytics to derive instant business value by providing real-time data-driven insights to claims personnel directly within ClaimCenter.

Hanover’s BillingCenter Evolution with Capgemini

Get an insider’s view into Hanover’s upgrade from BillingCenter 3 to 10 with its partner Capgemini. Cilsy Harris, Vice President and Corporate/Enterprise CIO, and Vincent Sasso, Vice President and Deputy CIO, discuss what Hanover was looking for in a partner, what tipped the scales in favor of Capgemini, what differentiators Capgemini brought to the table, and how this strong partnership helped them deliver the final project outcome within two years.

Alfa Leverages Digital Innovation for Tomorrow

Alfa’s successful digital transformation, LIFT (Leveraging Innovation for Tomorrow), was the catalyst for integrating cutting-edge technology to better serve the company and its customers. LIFT deployed Guidewire core and digital products, including an early adoption of CustomerEngage. With the help of EY, this implementation enabled Alfa to leverage its data and build quality, innovative new products with enhanced speed-to-market. Learn more about the benefits realized from this impressive transformation, including how it enabled Alfa to significantly reduce the time it takes to design, price, build, and go live with a new product.

P&C Modernization at USAA

In USAA’s final session, project leaders describe where their P&C modernization journey has taken them, what lessons they’ve learned throughout the program, and what’s next on their journey. They explain how they implemented Guidewire Cloud and share success stories from both the business and IT sides of the work.

How Guidewire Customers Define and Achieve Success

Learn how the Customer Success team deepens Guidewire’s partnerships and helps insurers maximize the value of their Guidewire investments. How do we and our customers define “success”? How do we invest in the success of each of our customers? We look forward to this opportunity to demonstrate how we support your transition to Guidewire Cloud—and beyond.

Building a Streamlined Digital Claims Journey

This session will show you how to make claims processing faster and less costly.

Our discussion topics describe how you can:

•Identify opportunities to improve your digital claims journey and employ strategies to improve the customer experience
•Take actionable steps to streamline your digital claims journey in the medium-to-long term by following the key macro-trends emerging in the industry
•Leverage emerging integrations and add-ons to further streamline interactions across claims, legal, and third parties

The State of Agency-Insurer Connectivity in 2021

Each year, IVANS surveys agencies and insurers across North America to determine the state of connectivity across the distribution channel. Our resulting annual report provides insight into overall digital technology adoption, and reveals how well the business priorities of agencies and insurers are aligned to increase connectivity and collaboration for new and renewal business. Join IVANS and Encova to discuss how connectivity can support your agency distribution goals.

We’ll talk about:

•Key findings from this year’s survey
•Aligning insurer priorities with the digital demands of agencies
•Areas of untapped opportunity for closer collaboration
•Types of connectivity technology that agencies want from insurers, and insurer responses to these requirements
•Actions that insurers can take now to preserve this profitable distribution channel in the future

How P&V Group Became a Modern, Digital Insurer

P&V Group’s comprehensive Guidewire core project resulted in enhanced functional processes and faster, more responsive interactions with agents and brokers—and ultimately with customers. The project received a Guidewire award for business transformation in 2018. It was also one of the first core transformations in Belgium to run InsuranceSuite, Data and Analytics, Guidewire Digital, and eventually Guidewire for Salesforce.

In this session, you’ll learn how Hexaware Technologies—a Guidewire Consulting partner— collaborated with P&V Group on its journey to deploy the Guidewire platform. The speakers will highlight:

• Key considerations for leveraging multiple Guidewire products
• Reduction in technical debt by migrating to a modern platform
• Potential for cloud adoption in the near future
• Transition to “work from home” early in the pandemic
• Working virtually with the Hexaware offshore development team

OnBase & InsuranceSuite: A Customer-First Approach

In this fireside chat, hear how three Guidewire customers are harnessing Hyland OnBase, the only enterprise content services platform in the Guidewire PartnerConnect program. Investing in modern content services and core insurance platforms enables you to decrease your dependency on paper, reduce manual errors, promote secure file sharing, and deliver content in context. With Hyland OnBase, you minimize organizational, technical, and financial risks.

Discover how digital solutions from Guidewire and Hyland increase business agility, improve operational efficiencies, and—most importantly—enhance user experiences during the claims process.

Accelerating Business Transformation

Speed-to-value is a critical component of many insurers’ digital transformation journeys. Gore Mutual Insurance, Canada’s oldest P&C insurer, trusted Guidewire Cloud for its transformation journey. In this session, we discuss the key considerations around Gore Mutual’s decision to select Guidewire Cloud using Deloitte’s InsurCloud as a delivery accelerator.